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FAQ's


Frequently Asked Questions

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If i pre order a vape how likely am going to have too wait for my order?

When you pre order any product from our vape range, the turn around time is on average 7 Business days.

Please note that this time could vary depending on supplier and courier terms and conditions.

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How long does shipping take?

All orders placed on-line are shipped same day depending on time. If we miss the cut off time for shipping its the next working day. 

Free shipping will be Australian Post 500g satchel

(Depending on the product)

*Delivery times vary from 5-8 days depending on location*
*Please check with Australia Post for shipping times*

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Do you stock spare parts for your beginner kits?

At the moment we only stock the kits. However all the kits do come with an extra coil and O rings.

I decided to begin with this as it is a lot easier for my customers who are beginners to have everything all there in one kit ready to go.


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How long do I have to return a product?

Our refund policy is 30 days from date of purchase. The product must be in original packaging and as it was sold.


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Why do you have a separate return policy for vapes?

We have to have a individualist policy when it comes to the vapes we sell.

They are very technical and it is extremely easy for a customer to damage the vape by accident and come back and tell us "it just did not work".. 

As a business we need to protect ourselves in order too look after our customers.

We have certain conditions in which a vape can be returned for a refund or replacement.

Please have a read of our Vape Warranty

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